Support
Here to help.
Questions, problems or feedback about ScriptSeen: email us and a person answers, usually within two business days.
ScriptSeen is operated by Van Ly.
8312 Arvilla Circle, Westminster, CA 92683, United States
+1 (714) 487-3413 · Email us to receive these business details
Accessibility support
If a disability or assistive technology makes any part of ScriptSeen difficult to use, email us with the page or tool, what you were trying to do, and your browser or assistive technology if you wish. We can help with another way to complete the task and investigate the barrier. You do not need to share medical information.
Signing in
The web studio uses Google sign-in. The iOS app offers Google and Sign in with Apple; there is no ScriptSeen password to reset. If sign-in fails, allow pop-ups on the web or check that the app is online, then try again. Use the same Google account on the web and in the app to share your plan and saved scripts. An Apple sign-in is a separate account unless it has been linked to that Google account.
Daily limits
Visitors get 1 script, 1 opening-line variation, 1 reference read, 1 coached take and 1 session on each live voice surface per day. Guest limits use network identity. Free accounts get 3 scripts, 3 opening variations, 3 reference reads, 10 coached takes, 10 standalone live coach sessions and 3 sessions on each Scout surface. Pro gets 50 scripts, 50 opening variations, 30 reference reads, 100 coached takes and 30 sessions on each live voice surface. Limits reset at midnight UTC.
Camera cues and recording
Camera cues are optional and off by default. Enable Use camera cues and grant permission on a supported device for thinking-pause and camera-contact feedback. Camera frames stay on your device; only aggregate face-visible and camera-contact percentages may be shared with Scout. Denying permission leaves audio-only coaching available. Recordings use a three-second count-in. Ask Scout to listen to a full rehearsal for feedback at the end, or say “just rehearse” to practise without recording.
On camera in the full-script teleprompter records a talking-head video while you read. The teleprompter is only on your screen; the saved file is just you. The video stays on your device unless you save or share it. ScriptSeen does not upload it. Coach feedback, if you ask for it, still uses only the soundtrack.
Subscriptions
Web subscriptions are billed by Stripe: open the account menu and choose Manage subscription to update your card or cancel. iOS subscriptions are billed by Apple: cancel or change them in Settings › Apple ID › Subscriptions on your iPhone. One Pro plan covers your account in both places.
Refunds
We do not refund partial web subscription periods unless required by law. For a mistaken or unauthorized charge, email hello@scriptseen.com; contacting us within 14 days helps us investigate but does not limit your legal rights. App Store refunds are handled by Apple at reportaproblem.apple.com.
AI agents
Connect Codex, Claude Code or another MCP client with the steps in the integration guide. Your client opens ScriptSeen, where you sign in and choose what the agent may do; revoke it anytime in Agent connections. A connected agent uses your normal script and reference read allowances, and your video clips stay on your device.
If the connection page says it expired or was opened in a different browser, start again from your AI client in the browser where you are signed in. If your agent reports a 401, its access expired or was revoked: reconnect it.
Integration guide · Agent connections
Deleting your account
Open the account menu on the web or the Account tab in the iOS app and choose Delete account. This removes your scripts, saved library and web subscription record; it cannot be undone. An App Store subscription is cancelled in your Apple ID settings.
Something broke
Tell us what you did, what you expected, when it happened and the device or browser. Screenshots help. We do not need your script text unless the problem is in it.